Written on: 22/01/2010 by mgprewett (3 reviews written)
First rate. I moved to First Direct, soon after it started, when Lloyds continually mixed up my and my wife's accounts, and was immediately impressed by the rapid response and competence of its telephone banking. It is an indication of the service that it eschews a voicemaze system, so that calls are answered by a human, rather than a machine, and its call centre is UK based, so that the whole process of communicating with the person on the other end of the phone is vastly easier and more pleasant than some of FD's competitors.
Internet banking, too, is generally easy, although in one or two places the menus are a little obscure.
Weaknesses: financial services and mortgages aren't 24/7. And, if you need to pay cash or cheques in, you have to interact with HSBC, which, in my town, anyway, seems to be intent on downgrading the service to the customer by reducing its human cashier service, and installing more machines which don't always work.
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