written by on 21/01/2010
I placed an order on Monday 11th Jan 2010... I had doubts straight away when they did'nt ask me the name on the credit card or where it was reg to. I placed an order for a Cannondale SL6 and a few other bits an pieces amounting to £530, not alot for a bike I know, but that was most of my budget. The web site said the bike was in stock and would be shiped withing 6 - 10 days...(along time for a bike that was in stock). On the 13th Jan I e mailed them to confirm the order as I had'nt had an e mail to confirm. No reply, I called the next day and spoke to a toad called Alex, I asked for a delivery daye so I could book the day off work... he could'nt give me one as the bike was out of stock and he was waiting to hear from Cannondale... I asked why the web site said it was in stock and he replyed by telling me that was Connondales fault as they have a direct feed to there web site...!
I gave him till the 20th Jan 2010 (yesterday) and asked if there was stll a problem with my order. The response I got was its out of stock untill the end of Feb! But I could Pick a bike with roughly the same spec and price if I wanted. I had alook at the web site and found A Felt bike for around the same price and guess what... out of stock haha as was all the other products I ordered (lid, ligts and chain).
I demanded a refund and called my credit card company to inform them as Bonthron bikes informed me that they keep card details on file for a month!!
However... I went on to Wiggle and found a bargin, last years Focus... £300 off!! ordered it last night at 2115hrs, they called me this morning, they are making up the bike, and will have it omorrow morning!! I told the about Bonthron Bikes... so Willge has thrown in 2 inertubes, and a tool kit for the mess about I have had! haha
DO NOT USE BONTHRON BIKES... THEY ARE A DROPSHIP COMPANY AND SHOULD BE CLOSED DOWN!!
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