Vonage - www.vonage.com Review

I signed up with Vonage a year ago. Fairly pain-free process and trouble free. I was not too impresseed by the call quality at times, but weighted that up against the cheap call costs.

A week ago they inadvertantly disconnected my line?! I was without any comms. It cost me a fortune in mobile costs to talk to the Call Centre that informed me that there is nothing they can do. They NEVER apologised or even remotely admitted that it was their fault. They simply told me that the system does not allow a reconnect and I have to reapply. Here's the best part: they told me that they are unable to refund the disconnection costs (approx. $50) and that I have to pay the standard startup costs (another $75) like any other new customer. How does that work?? It was clearly their fault and they are not interested in any flexibility. They simply gave me the old "I'm sorry SIr, but the system says..." routine and cost me a small fortune, considering all the premium rate calls I had to make with my mobile. Unacceptable.