Chums www.chums.co.uk Review

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★☆☆☆☆
1.4 / 5
9% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Chums www.chums.co.uk

★☆☆☆☆

“I don't know how to put the rating as 0.5 but I would...”

Written on: 13/01/2010

I don't know how to put the rating as 0.5 but I would put it at even less than that.



I placed an order on 17th Dec, recieved an email comfirming my order and stating the items were in stock and would be recieved in the next 7 to 10 days. The money was taken from my account on 18th Dec.



6th Jan - Phoned the company to ask where my order was. I couldn't get through. When i called the automatic system stated the call would be answered within 3 min, and being charged at 10p per min. After 10 min, I was still waiting and then another automatica message told me the message box I was trying to reach was full and if I wanted to speak to some one to carry on holding. So I did and after a further 5min the call went dead and I had to start all over again. Luckily I was calling from work and it was not my expense but this happened a further 3 times.



13th Jan - tried to call again. This time I called early in the morning with the hope of getting through and I did. The gentleman I spoke to was very polite and after taking my details told me my items had been waiting to come into stock and they had been dispatched yesterday. Personally I don't believe him, but I would be happy to be proved wrong. My account for them online, shows the order is still marked as 'in progress' and not 'dispatched'. I didn't even get an apology for the delay.



I asked what to do if they don't arrive in the next 10 days and I've been told to call them back.



Lets wait and see!

  • £30

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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