written by on 05/01/2010
In my experience the quality of Emoto goods- carbon etc. is very good. If they have what you want in stock, they are very efficient and curteous. The problems arrise if something is out of stock. They either will not reply to E-mails or tell you that things are sent when they are fully aware that not only do they not have them in stock but they have no clue as to when they might get them. Then they become increasingly rude. I think it's a great shame - Their range is enormous and the quality good but customer service is either non existent or diabolical. To those who praise Emoto on this site - keep ordering- you'll come unstuck sooner or later. My credit card company had to get my money back!
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