Forbidden Planet - www.forbiddenplanet.co.uk Review

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Forbidden Planet - www.forbiddenplanet.co.uk

“Bought nerf gun which displayed as in stock. Order...”

Written on: 03/01/2010

Bought nerf gun which displayed as in stock. Order process didnt change for 5 days so emailed their customer service line (the phoneline just rang out with a message 'mailbox full').



email was ignored.



after FOUR emails they eventually responded (9 days after order placed) to say item was out of stock! STILL waiting for refund 2 weeks later!



Appalling non existant customer service, impossible to get on phone,.



I think this company must be dying or in serious trouble, and until they can actually ANSWER THEIR PHONES and respond to emails in a timely manner, I would beware in case it goes under with your money!

  • nerf gun

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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