Debenhams Review

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Debenhams
★★☆☆☆
1.6
From 338 reviews
16.0% of users recommend this

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Guest's review of Debenhams

“Just tried to order an expensive watch through ”

★☆☆☆☆

written by on 01/12/2009

Just tried to order an expensive watch through Debenhams online during their supposed great 25% discount weekend - but never again! They rejected my order after 7 days so I missed the discount (very convenient!). Then calling to complain customer services told me that I couldn't purchase the product online as my order would be rejected again and refused to tell me why due to security reasons. They then proceeded to tell me I was possibly a fraudulent purchaser and more than likely now I was 'in their system' all my cards would be rejected?? The call centre manager was extremely ignorant and when asked if I could purchase the product from a store he told me no stores stocked it so I couldn't purchase the product. This was a £400 gift - obviously Debenhams is so big now it doesn't need xmas custom!!!

  • 400

    Goods purchased & cost

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