Written on: 21/11/2009
Credit Report Free Offer (my true rating on the star scale would be zero if that were an option...)
I am amazed that a company such as yourselves can continue to operate by the passive acceptance of your membership without a formal agreement.
It would seem that I accepted a 'free offer', presumably in September this year, of a credit report and must have given my bank details at the time. I certainly was not aware that I was signing up for a regular bank payment of £6.99 per month without further confirmation and agreement from myself - there is no way I would require a regular report on my credit rating!
On realising from my most recent bank statement that this charge has been made by direct debit for the months of October and November, I returned to your site to try to cancel. There is no obvious facility for doing this. I telephoned you and took the cancellation option on the automated phone line and have now cancelled the payments.
However I have inadvertently paid you £13.98 which I did not intend to do and feel that you have achieved this by a passive rather than an active decision on my part. Neither have I received any benefit that I am aware of in return for these payments. I am surprised and disappointed that such a service is provided by a company that is theoretically acting in the interests of helping its customers to avoid such devious methods of trading.
As rated by real users
"No Use" Read More
"Absolute nightmare" Read More
"TERRIBLE, HORRIBLE ETC." Read More
"Pointless, confusing and feels..." Read More
"Value For Nothing" Read More