CompuCare Computer Insurance Review

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CompuCare Computer Insurance
★☆☆☆☆
1.3
From 6 reviews
17.0% of users recommend this
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Guest's review of CompuCare Computer Insurance

“My son was attending block release college in Glasgow...”

★☆☆☆☆

written by on 18/11/2009

My son was attending block release college in Glasgow so I arranged insurance for his lap top, the ceiling fell in at hte hotel where he was staying and damaged hsi laptop! I clamed and sent his laptop to the repair centre as directed at a cost of £20. 5 weeks later they have only just authorised repair which will take another 7 days. Cause of delay they did not like my proof of purchase but took 15 days to inform me of this and then only because I contacted them apparently they emailed me but I never received the email despite receiving all other other emails sent to me. They then told me to fax the proof of purchase which them became unacceptable and I had to send the original during the postal strike therefore I paid another £10 to have it coureied to them. They then tried to dispute the day of receipt despite my proof of delivery.I also had to provide my sons birth cert as apparently it isonly covered if they are over 16.Progress was only made when I complained and a very helpful supervisor got involved. They then needed more documentation which had not been origianlly requested. Overall rubbish Do not use

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