Maplin Review

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Maplin

★☆☆☆☆

Maplin are utterly appalling when things go wrong. My...”

Written on: 17/11/2009

Maplin are utterly appalling when things go wrong. My experiences echo another reviewer on the site. I purchased a Netgear wireless router/ modem from Maplin for £80. I got it home to discover that it didn't work so went back to the store to get it exchanged or refunded. But no, the smug bad mannered manager told me it had to go to be examined at head office and if they agreed it was faulty I would be issued with an exchange. I wanted a refund but no, read the terms and conditions on the bottom of the receipt, gloated the idiot behind the counter. It reminded me how long it was since I have had customer service this bad. And he kept me waiting for an hour while he had a meeting in the back room. Amazon is cheaper, has a great returns policy. If something goes wrong in Maplin you are on your own. Awful.

  • £80

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review