24Ace www.24ace.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 2 ratings and 20 reviews

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plutus1947's Review of 24Ace www.24ace.co.uk

12th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    2 stars
  • Goods purchased & cost
    Nintendo DS
  • Customer Service
    2 stars

I have been a member of the ACE company for 2 years plus and have found that their service is deplorable for the following reasons:

1) On more than one occasion I have ordered goods on-line and have been given expected delivery dates, many of which have simply got longer and longer and on more than one occasion the item has simply been cancelled by them. The latest item I am awaiting is a Nintendo DS which was clearly shown as 'in stock' when ordered but now my delivery date is getting later and later and I have been told that they are either awaiting stock or it will be delivered by the supplier. If it is not in stock the item should not be displayed as such.

2) Have been charged money for late payment because no statement received.

3) Ordered shoes which were 2 sizes too small and they expected me to pay to return them.

There are other problems which I won't go into.

I Have accounts with Grattans and Very (Littlewoods) and have never been treated in such a diabolical way.

Both the other companies offer free delivery and in thew case of Grattans free returns also.

You may say why do I shop with ACE? The reason is I keep thinking & hoping that they will get better, but this last incident is the proverbial straw that broke the camel's back. They will now be losing a valuable customer.

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