David Lloyd Leisure Health Club Review

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David Lloyd Leisure Health Club
1.6 stars
Average rating for this product is: 1.6 out of 5

From 20 ratings and 177 reviews

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SomethingElse's Review of David Lloyd Leisure Health Club

10th Nov 2009

Overall Rating

4 stars
  • Value for money
    2 stars

Member of Basildon Club since March I am forced to leave after 11 months as the club is local to where I work rather than live.

I have complained about the fact the notice period was never mentioned until I had joined and signed. David Lloyd sent the following reply;

Hi

No that is not correct, our membership terms and conditions are clear with regards to cancellation processes - within your initial term of 12-months you can give written notice up to end of month 11 to cancel at the end of 12th month (i.e. joined 15.03.09, term starts 01.04.09, cancellation to be received by 28.02.10 giving one months written notice for 31.03.10) Once a membership has gone past the 11-month then our standard notice of 3-calendar months notice is required to cancel and this can be put in at any time (i.e. written notice received 15.03.10, 3-calendar months notice gives cancel date of 30th June 2010).

Our third party debt collection agency are only instructed for memberships which go into arrears for longer than 30 days where we have been unsuccessful in recovering the arrears ourselves.

Notice periods are fairly standard procedure within the Health & Fitness industry. We do manage a membership system for circa 450,000 members, so we need to have guidelines in place to manage it effectively and to ensure consistency amongst everyone. When managing so many members it is vital that both staff and members know what timelines we work towards and this is clearly communicated. In additions, our terms and conditions have been awarded with the Crystal Mark for Plain English and ease of understanding.

I hope that our response assures you that we have nothing to hide in our terms and conditions or the way we administer membership processing. However, should you have any further queries please do not hesitate to contact our General Manager,
Thank you for your email and for allowing us to answer your concerns.
Kind regards
Membership Advisor Retention

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