Guest's Review of Samsonite
9th Nov 2009
Overall Rating
- Value for money
- Size / CapacityBlk Cruiseliner
- Durability
My husband bought a brand new piece of luggage last June in St. Augustine, FL. After moderate use for his business travels, the handle has broken off. The store where we purchased it will have nothing to do with replacing it for us (what is a warranty for?), and at our expense we are expected to ship it to some repair center with no guarantee we will be charged for repair or if we will receive a replacement item. Where has the corporate customer service? How is it that the consumer somehow ends up forking out more money to a company that guaranteed its product? It is not worth the time and effort it would take to deal with this, so it is a loss. Highly advise other consumers not to purchase from this company again. Probably not even an American company now.
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