Guest's Review of David Lloyd Leisure Health Club
9th Nov 2009
Overall Rating
- Value for money
DL is one of the worst companies I have ever had to deal with.
My Son has tried to cancel his membership using the correct procedure, but DL just cannot administer correctly.
York staff are hopeless and pre-programmed to give negative stock answers and do not want to help.
My son now finds that he has to give what amounts to 4 months notice as he cancelled in the middle of a month and DL want 3 Calendar months notice. As he believed he had followed the correct procedure , he cancelled his DD only to be passed to a credit collection agency as York cannot find his cancellation letter ! apparently, as I have now taken up the case, if DL do not get what they want in money terms after 30 days, they pass all members to this collection agency !! now you know what you are dealing with. Good luck if you are prepared to put up with lousy customer service and arrogant staff and even more arrogant Head Office staff !!!
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