Weather Seal www.weatherseal.co.uk Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

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Guest's Review of Weather Seal www.weatherseal.co.uk

9th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars

A salesman from Weatherseal showed up on time last week at 8pm to give a a quote for our 10 windows. I originally entered their free competition online and was told someone would need to give us an estimate just in case we do win... Long pitch about how great the company was, demonstration on their products (well made I have to admit) and where they fit in the market. It is only about 11pm that our salesman start uncovering the price for the job. Staring really high at 20k and then throwing discounts after discounts he offered us the lot for 7k. At 11.30pm feeling completely ran down my partner and I agreed to go ahead with it. It is only after he left that we started reflecting on things and decided to cancel the job as we normally do this before buying such an expensive thing. We wrote to them and phoned them the next day. The salesman promised us a call back which we never received even though we attempted to call him day after day. Eventually after 4 days having not heard from him, I asked to speak to a manager to complain. I was more annoyed at her at the end of the call than ever. She was rude and kept talking over me. I explained to her that we wanted to wait a few months before going ahead with the job and we did consider using their company but I felt that not getting the call back we were promised was not reassuring and felt the company could loose on their reputation by not following up their after sale. She dismissed what I said completely and told me it was not her staff job to follow up on cancellations.
In my work if I am not able to do something for someone, I re-direct them to someone who can...
It is real shame because their products do look great and well made but I would never go with a company that treats you with such disrespect. I would certainly not recommend them to any of my entourage.

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