Direct Line Travel Insurance Review

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Direct Line Travel Insurance
3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 7 reviews

Thumb up 71% of users recommend this product

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Guest's Review of Direct Line Travel Insurance

9th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Type of Insurance
    Annual insurance
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    11/2009
  • Was your claim successful?
    Unsuccessful

Had been with Direct Line for number of years for Annual Travel insurance. I tried to claim for my share of a family vacation which I had to cancel due to illness. The situation was straightforward - i had a note from my doctor that i couldn't travel - but they refused to honor the claim. The problem was that since my family went on holiday without me, there was no proof that i didn't go, i.e. nothing like a letter of cancellation with a booking agency. I was very dissatisfied with the service. The process took months, was extremely bureaucratic, and they clearly looked for every opportunity to reject the claim. They might give good service if you have a straightforward claim, e.g. a lost camera for which you have a receipt, but you could get that level of coverage with a decent credit card. I'd suggest avoiding them.

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