Direct Line Car Insurance Review

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Direct Line Car Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 149 reviews

Thumb down 24% of users recommend this product

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Guest's Review of Direct Line Car Insurance

9th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    been with direct line for years

I will never never ever use direct line again. I should have learnt from my experience several years ago when in an accident ( and my cousin warned me a few months ago in Regards to his claim, he will never use them again) and I was the innocent party, because it was not clear cut they did not want to know, I had leagl cover and made the big mistake of using solicitors that they recommended. ( do not do that, use your cover to get your own) Basically I had to shut up , not fight it, as it was cheaper for direct line to just cover the costs of repair to my car, irrelevant of my injuires and 5 months of physio. The person who caused the accident, her insurers went to the sceen of the accident, etc etc. to make sure they could find ways not to pay out. In the end , through my own persual I had 50 % of my costs back, and therefore saved also on my excess. Again I am in the same boat, with household and car again, ( keys stolen, issue being around care keys, and I had to wait for office hours in regars to door keys, unless I paid the £150) they will help, but it will cost you because what you were led to believe is covered is not, and God For bid if the incident happens out of working hours SHOULD HAVE PAID EXTRA FOR EMERGENCY COVER. ( therefore cover not as inexpensive as you think) AS the saying goes " you get what you pay for, and that was expensive enough! and get nothing back, apart from not covered under personal possesions. BASICALLY< IF YOU WANT COVER AND A HELPFUL RESPONSE THAT THE COMPANY DO NOT WANT EXRA PAYMENT FOR, DO NOT USE DIRECT LINE, THEY ARE NOT CHEAPER WHEN YOU ADD IT ALL UP . PS PERSOANALLY I WOULD NOT EVEN GIVE THEM 1 STAR but had to in order to confirn this genuine review

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