tim2000's Review of Co Operative Bank
8th Nov 2009
Overall Rating
- Customer Service
- Ease of use
I love the Co Op bank - always great service, a really simple online service, good rewards system if you also use Co-Op insurance etc and some good current accounts and mortgages. All in all I've been with them 6 years and they have been far better than any other high street banks I've had accounts with. But it's not without its pitfalls;
Customer service is always friendly but do make a huge amount of mistakes.
There's a massive disparity in the knowledge of staff, I always call again or ask to talk to someone else if calling about something important or I'm told no to a simple request.
Not a huge amount of branches and suffer the same problems as the telephone staff
Rubbish savings accounts (but some good investments).
Despite all this I would recommend them to anyone!
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Individual Savings Account - Wikipedia, the free encyclopedia
An Individual Savings Account (ISA) is a financial product available to residents in the United Kingdom. It is designed for the purpose of investment and savings with a favourable tax status. ISAs were introduced on 6 April 1999, replacing the earlier Personal Equity Plans...
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