Talk Talk www.talktalk.co.uk Review

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Talk Talk www.talktalk.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 25 ratings and 539 reviews

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tim2000's Review of Talk Talk www.talktalk.co.uk

8th Nov 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Customer Service
    1 stars
  • Reliability
    3 stars
  • Speed Consistency
    2 stars

What really lets talktalk down is the customer service. As a new customer I was attracted to talktalk because of the price. Well once it was installed it's proven a reasonably efficient and cost effective solution, but boy was the process painful.

I need broadband at home for work and the installation was massively delayed. This would have been bad enough but waiting 30 minutes to be connected (one call took me four hours) and then relayed to a constant stream of jobsworths each time you called drove me mad. Also every time I called I got a totally different story, including being called a liar when I mentioned that I was calling on a line talktalk had installed (which they had installed two weeks previous)!

Anyway, if you do decide to go with them my intial experience was terrible but they do offer a value for money service which has proven pretty reliable, I just hope I don't have any further problems.

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