Asda www.asda.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 4 ratings and 78 reviews

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Guest's Review of Asda www.asda.co.uk

8th Nov 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Delivery
    Still waiting
  • Quality of website
    3 stars
  • Goods purchased & cost
    Tins of chocolate, 2 for £7
  • Customer Service
    1 stars

This is the second time I have had to deal with this awful service! The first was when I helped to get a friend up and running with the service. Her first (and only) delivery was totally screwed up and they offered nothing by way of compensation. She didn't use them again. Somehow, at the time, I must have subscribed, too, because offers have been coming through to my email. A great deal came through, on the 4th of November '09, to my email box: two tins of chocolates (being offered everywhere else for £5 a tin) for £7. My mother is travelling abroad and wanted to take 6 tins as gifts. It seemed foolish not to take advantage. The offer supposedly was running til today: 8th of November. I seem to have been alerted with 4 days to go. I attempted to order today, the last day of the offer, and realised the offer price had been restored to the £5 tin price. I called their customer service to query this, and was told by a 'phone-soldier', who put me on hold to consult with her manager, that: you had to have had the offer goods delivered by today in order for the offer to stand. This was blatantly untrue, as when I tried to order the same goods 2 days ago, for the same delivery date, next Tuesday, the offer price held. I asked to talk to be transferred to a manager who confirmed what the 'phone-soldier' told me was not true but that Asda had the right to change it's offers at any time. I was furious, at being lied to and then being told that basically Asda can say what they want and then change their mind. What a great way to do business! I rang a store, about two miles down the road, and the offer still stands there and, to be honest, whilst they have agreed to hold the goods for me, I don't really want to have to deal with Asda again, or give them a penny. They do nothing but attempt to scam their way out of the problems they cause, offer nothing in the way of compensation when they let you down and don't offer to honour there pledges, even when you catch them out. AVOID USING THEIR ONLINE SERVICE, IT REALLY IS THAT BAD!!!

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