Ernest Jones Review

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Ernest Jones
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 72 reviews

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Guest's Review of Ernest Jones

7th Nov 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Ring £450
  • Layout of shop
    2 stars

Bought a ring 10 mths ago, it broke so we took it back for repair to Oracle branch in Reading. They told ud it needed sending away for 4 weeks to thier head office to evaluate if it was a manufacturing fault or not and if not to give us a quote for repair. It would then take another 4 weeks to repair or they would exchange it. Thing is the ring was only 10 mths old and still under guarantee!

The repair is about a £20 repair, so we took it to the local jewellers, to wait 8 weeks for them to make good something which they should do under the guarantee and to even suggest they would not do it is at best disgraceful.

Two things to learn here, first the quality of thier jewellery is not high - I have never known a ring break, not one costing £450. Second the guarantee means nothing and can not be relied on, for such high cost items this is worrying.

In terms of service we were first dealt with by an assisstant who was just not interested, threw the jewelley around and did not explain what would happen, it was only after we realised she had not commited to repair the ring that we got the under manager, who did explain company policy like a robot with a smile.

Advise and conclusion - shop elsewhere, there are sveral other jewellers within the same shopping centre, but avoid Ernest Jones like the plague.

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