353 Car Rental Review

Watch this item
1.6 stars
Average rating for this product is: 1.6 out of 5

From 2 ratings and 39 reviews

Thumb down 28% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of 353 Car Rental Car Hire

7th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Dublin airport, Ireland
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    August 2009
  • Condition of vehicle
    Good

Such dreadful customer service, or lack of. Catherine on front desk was very helpful on day of rental and on the phone beforehand. Was charged more than '50 afterwards with no explanation.
Had a lot of difficulty returning the car to block C, did find this block easily.. however, there were no signs anywhere outside or inside Block C to ascertain 353's designated parking slots. Drove to roof level and back, consulted the speakerphone on exit for assistance, they weren't aware that 353 had designated parking. Left the car in Block C at first available car space. Noted the space & wrote this down and gave to lady on counter and explained the dire situation with their lack of signage (Avis was well signed). Next thing I know, I have a charge for '40 and another for '10.94. The lesser amount turned out to be for 2 road tolls, which are '2.90 to the public but 353 don't tell you they charge 47% on top of that, disgraceful rip-off. The '40 was the charge for inappropriate parking! I rang 353 4 times, as told that Catherine (manager)would return my call - never happened,along with all other usual reassurances but there was no communication or explanation forthcoming. In the end, I contacted Carhire3000 as they are agents for 353, it took 5 weeks to get a reply - and that was after a reminder more han a month later. The reply I received was an insult, Maria Reynolds was their so called customer service rep. I would be ashamed to send a snotty, abusive, insulting reply as she did. I have given up on this company and their absolute lack of customer service. I hope someday Ms Reynolds receives a deplorable service as I received from her and maybe then she might have a little understanding as to what her job entails. There is a definite lack of service there. Would not recommend to use and will never use again.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?