Guest's Review of Fraser Hart
7th Nov 2009
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costWatch, £2000+
- Layout of shop
Bought a Baume & Mercier watch in May 2009 from Fraser Hart, Trafford Centre. August 2009, the minute hand fell off. Took it back, they said they would repair under guarantee etc, I drove in again to pick it up two weeks later. Oct 2009, it started gaining time, significantly, 4-5mins/24 hrs. I drove in again, took it back, they would not refund without sending it off to B&M, could not guarantee outcome but offered me a new one as an alternative, which I accepted. Now 2 weeks later, new one is having same problem. Tomorrow I will have to drive back in to Trafford Centre.....
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