Guest's Review of Virgin Broadband www.virgin.net
7th Nov 2009
Overall Rating
- Value for money
- Content
Virgin Broadband advertises constantly fast download speeds, eg. 9MB/s when 10MB package is purchased. Currently, I am downloading a 16MB file from CNet.com. I am getting a speed of 300 BYTES a second. Yeah, thats right, bytes. Shouldn't that be kilobytes? 300 bytes is 2400 ones and zeroes going down your line. We have fiber optic cable. It should be able to fit half a million. The troubleshooting advice is pathetic, giving the same old instructions over and over, reguardless of what you say. You have to pay for customer support. In some cases, you have to pay to get the problem fixed. I shouldn't have to get the problem fixed, nevermind PAY to fix it. I will try my very best to steer very clear of Virgin in the future. The advertising is misleading. I am shocked and disappointed. Totalise (now MadAsAFish) offers 2MB broadband speed. I'd rather go with them. Moreover, I'd rather go on dial-up compared to this rubbish I'm getting.
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