totallyeddible's Review of Parcelforce
7th Nov 2009
Overall Rating
- Value for money
I have read so many negative reviews on various review sites concerning Parcelforce and to be fair I was extremely nervous using them however i have been very pleasantly surprised as I have had extremely good customer care from the company concerning a high value package sent from abroad.
When it arrived in the UK, Parcelforce Worldwide took immediate responsibility of it and it was easily trackable on the internet site and I felt tracking data was updated speedily and concisely.
Parcelforce 24 was used and unfortunately it could not have been delivered Saturday so Saturday morning i easily obtained the contact details for my local Parcelforce depot, in Liverpool and rang them to see if I could pick up the package myself which they said was not a problem as they were there on a Saturday till 12-30pm. The lady I spoke with was very friendly and she rang me back within the agreed time with all the details. On arriving at the depot that morning i was served by a most charming and well mannered assistant, there were enough places to sit and wait if there was a queue. I collected my parcel within five minutes as it was ready and waiting for me at reception.
I think people should give Parcelforce a chance as it is cheap and reliable and I think the customer care and service is super, I have not been able to fault them in any way.
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