Guest's Review of Tiscali Broadband www.tiscali.co.uk
7th Nov 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
NEVER EVER USE TISCALI!!!! we moved house, the broadband never got connected, despite repeated reassurances that it would whenever we called customer services (it typically took between 30 and 45 minutes to get connected and the service team never quite seemed to understand what i was asking for) i called 11 times, yes 11, and nothing happened. not only that but after all the hassle, i was then billed for the service i never received! i was told i couldn't not pay it, i had to pay in order to cancel the service and once the service was cancelled, i would be refunded. 4 more phone calls (more hours on hold) and 2 letters later, i was eventually told i would be refunded £18 (the line rental for this period was over £100 - this lasted nearly a year). i told them this, i haven't had a reply, nor have i been credited with £18. i cannot imagine how any service could be any worse. if i could just persuade one person not to use tiscali, my suffering will have been worth it.
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