Zen Internet www.zen.co.uk Review

Watch this item
Zen Internet www.zen.co.uk
3.8 stars
Average rating for this product is: 3.8 out of 5

From 4 ratings and 66 reviews

Thumb up 71% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item

Guest's Review of Zen Internet www.zen.co.uk

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Reliability
    1 stars
  • Speed Consistency
    1 stars

My thoughts on Zen 8000 Lite.I joined Zen after experiencing Tiscali's Superslow broadband (1Mb-0.06Mb,generally about 0.2Mb).My estimated maximum speed was 1Mb,and according to Zen I would always get the maximum speed my line would support.I started on 0.5Mb,which then fell to 0.13.Rang the 'Helpline',they offered no useful help.Sometime later rang again,no joy,He did say 0.13 was"A bit slow",by my line data I ought to get 1 to 1.5 Mb.I said Tiscali could adjust the speed when pushed.He said"That's interesting".Sometime during the conversation he said,to my astonishment"We have no control over speed!"This means any estimates or promises Zen make about speed are meaningless.I think"We will always give you the max.speed your line will support" possibly means"You will always get the minimum speed BT can get away with".If speed is your problem AVOID ZEN,it seems to me that if you buy Zen broadband you are just buying BT broadband through a profit making middleman.I found the only fast thing about Zen is the speed they take your money. Mr.Grumpy,Herts.


Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?