Guest's Review of Zen Internet www.zen.co.uk
6th Nov 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
My thoughts on Zen 8000 Lite.I joined Zen after experiencing Tiscali's Superslow broadband (1Mb-0.06Mb,generally about 0.2Mb).My estimated maximum speed was 1Mb,and according to Zen I would always get the maximum speed my line would support.I started on 0.5Mb,which then fell to 0.13.Rang the 'Helpline',they offered no useful help.Sometime later rang again,no joy,He did say 0.13 was"A bit slow",by my line data I ought to get 1 to 1.5 Mb.I said Tiscali could adjust the speed when pushed.He said"That's interesting".Sometime during the conversation he said,to my astonishment"We have no control over speed!"This means any estimates or promises Zen make about speed are meaningless.I think"We will always give you the max.speed your line will support" possibly means"You will always get the minimum speed BT can get away with".If speed is your problem AVOID ZEN,it seems to me that if you buy Zen broadband you are just buying BT broadband through a profit making middleman.I found the only fast thing about Zen is the speed they take your money. Mr.Grumpy,Herts.
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