Waterstones Review

Watch this item
1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 21 reviews

Thumb down 19% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


clubcardkid's Review of Waterstones

6th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    £16.99
  • Layout of shop
    1 stars

I received a £15 Waterstones gift card for xmas 2008. I finally decided on a book I wanted and ordered it through the Waterstones website and inputted the gift card details as part payment.

The order was subsequently canceled (after about 3 weeks) and the email I notification said any money would be refunded. So I signed into my online account, added an alternative product to my basket, but when I went to pay for it I find that the £15 credit had not been refunded.

I emailed customer services, explained, then they replied with an apathetic 'you must wait 72 hours before a refund will appear' (it obviously slipped their attention that my email was sent ONE WEEK after cancellation).

I humored them and waited a bit longer. STILL no credit. So I emailed again, explained that there was still no credit in my e-wallet and they replied with instructions on how to make a purchase on the website... (????wtf?!). I have just emailed back pointing out what they are failing to grasp - THERE IS ZERO CREDIT IN MY E-WALLET.

Currently waiting for a sensible response (and a refund).

ABSOLUTE RUBBISH service.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

clubcardkid's review has yet to be rated - Be the first!

How helpful did you find this review?