Thomas Cook Review

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Thomas Cook go to www.thomascook.com
1.5 stars
Average rating for this product is: 1.5 out of 5

From 14 ratings and 203 reviews

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Guest's Review of Thomas Cook

6th Nov 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Customer Service
    2 stars
  • Have you booked through this tour operator before?
    No

First of all, Thomas Cook planes are cramped and uncomfortable for a 4 1/2 hour journey! We stayed at the Majesty Tuana near Fethiye, Turkey. The hotel and staff were fantastic, clean and couldnt do enough for you. We decided to do some excursions so picked up a leaflet, and decided what we could afford to do. Unknown to us we had been given a listing for another holiday company who were offering exactly the same excursions as Thomas Cook at nearly half the price! So having been given the new prices from the T/C rep we realised we couldnt do everything we wanted(sad children). Went on an evening excursion into town which was for approx 5 hours and were dragged round a Gold centre, turkish delight factory and handbag shop and only got 2 hours in town where we were taken to a restaurant as our meeting place. We were told that we didnt have to eat there but felt very awkward walking away, reps had a great time tho, eating and knocking back the wine together! Another excursion later and we felt like we were being taken anywhere that it was possible for us to spend our money! My daughter needed the doctor while we were there and although (once we got across the language barrier) he was great with her and we were very greatful, we were given a whopping bill and he wouldnt accept Visa or Lira! We were told by T/C to take Lira as currency, but euro and sterling were more happily accepted everywhere you went, they really should check on the services provided at the hotels they are sending people to. All in all the accomodation was great but the downside was with the tour operator, we felt ripped off, and feel like they dont care at all once you have paid your money! Not good for a company with a name that people trust!

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