Churchill Car Insurance Review

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Churchill Car Insurance
1.8 stars
Average rating for this product is: 1.8 out of 5

From 8 ratings and 94 reviews

Thumb down 30% of users recommend this product

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Guest's Review of Churchill Car Insurance

4th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Recommended
  • Driver Type
    Male Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Recently Settled
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    norwich union

Stay away from this hopeless company!!!

Was crashed into by a lady who accepted full responsibility for the accident and informed Churchill - thought this would be a very simple claim as she had admitted liability! How wrong I was! After about 20 calls from both myself and my girlfriend Churchill finally sent an engineer to look at my car. I had been fobbed off on all previous occasions and finally thought that this would be dealt with.

It then took 4 weeks to receive payment as the car could not be fixed.
Whilst I was waiting for Churchill to fix/payout for my car I did not get a courtesy car even though I was paying for this in my premium. I questioned this and was told I had to wait for my car to be inspected. I have never heard anything so ridiculous!

I have been with Churchill four years and decided to renew as the claim had eventually been settled and it was a lot easier than switching over.
On 31st Oct I changed my car and reported this to Churchill - they stated I was in credit and my new documents would be sent and next payment taken on 1st Dec.

However...today I received 4 different letters, 3 ammended schedules and a letter to say that a payment was overdue - I pay by direct debit!!!!
I called (again) to query this and was told that the person who set up my new policy had not looked at the screen properley and that this money is overdue! The woman I spoke was not particularly helpful and was trying to tell me I was misreading the schedule that I had right in front of me!
In the end I cancelled the policy (luckily still within the 14day period) and have set up a new policy with the post office (Unfortunately I have just been reading the reviews about the Post Office and I'm concerned that their customer service or lack of will raise my stress levels as Churchill have done so well over the last few years!
Basically avoid Churchill if you do not wish to have a heart attack!

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