Gerry Carey's Review of Best Choice Furniture Ltd
4th Nov 2009
Overall Rating
- Value for money
We ordered a bed for our son thinking it would be delivered quickly. How wrong we were. Firstly, they took our money then contacted us saying they needed written proof of our address (ie a bank statement and/or a copy of a driving licence) faxed to them before they could proceed with the order. Having done we waited on a phone call to confirm time of delivery. This was not forthcoming. We tried in vain over a few days to phone them but never any answer. We also e-mailed them asking what was going on. We received no replies. Eventually, we finally got through on the phone and told them we were cancelling the order because of their appalling treatment. At this the girl claimed she couldn't authorise a refund because the 'woman who deals with that doesn't work today.' She promised someone would be in touch. The next day we had a message on our answering machine saying the bed wouldn't be ready for delivery for a further two weeks. We cancelled it and demanded a refund but they are obviously ignoring this. Their service-if you could call it that- is awful. Amateur! To compound matters the girl on the phone, Angela, was a cheeky, unhelpful and ill mannered article. DON'T USE THEM! They're TERRIBLE! The only reason they get one star is they won't process the review without a star rating. I'd give them ZERO!
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