DHL Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

From 4 ratings and 99 reviews

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Guest's Review of DHL

4th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars

DHL courier - the worst customer support ever and the worst online web site ever. Tried to get an estimate for a pickup and shipment and whammo - i have just committed to a very expensive shipment. I call to cancel because I can't find a way to cancel using the site. They said they would look into it.. They call back 3 days later saying they can't cancel and that I would need to cancel using the site and for me to call tech support instead. Called tech support and they tell me I cant use the site to cancel a past pickup request. Call Customer Support but they say I cant use their service and transfer me to Billing and Accounts. They tell me they can't do a thing. The best I could do is have them ensure me that if I hide my package, they can't possibly charge me for a pickup that they can't do. Yeesh

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