Budget Car Insurance Review

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Budget Car Insurance
0.5 stars
Average rating for this product is: 0.5 out of 5

From 1 rating and 60 reviews

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stegra's Review of Budget Car Insurance

4th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Auto Renewed
  • Driver Type
    Male Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    directchoice

Spent 7 hours trying to sort out a transfer of vehicle. The price increased every time I called and was far higher than the internet price for a full 12 months cover. Staff were arrogant and rude. They refused to answer straightforward questions and relished in the knowledge that they were annoying me.

After sorting out the cover I found the vehicle's weight was wrong (Budget's fault). They blamed me for not asking! Offered me the option to cancel my cover at a cost to me of most of the premium in fees. Absolute disgrace! I've since spoken to the insurance ombudsman who has offered to take on the case if a formal complaint does not resolve the problem. I recommend others do the same. NEVER USE BUDGET... NEVER!

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