Dabs www.dabs.com Review

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Dabs www.dabs.com
1 stars
Average rating for this product is: 1 out of 5

From 3 ratings and 186 reviews

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Guest's Review of Dabs www.dabs.com

4th Nov 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    Still waiting
  • Quality of website
    3 stars
  • Goods purchased & cost
    Computer components, £300
  • Customer Service
    1 stars

I purchased two popular mid-range graphics cards and two 2GB memory modules. Well, at least I think I did! I placed my order and selected to pay through PayPal. Three days later their site stated that my address was still awaiting authorisation. This eas a PayPal verified address --the same address I've used for the past 5 years!

I emailed them several times during this period and I also completed their online form, but never once received a reply. I would have phoned them, but there is no phone number available; only some blurb about them being an online store and their email support is ultra-efficient. On the forth day I cancelled the order and re-ordered specifying my credit card instead. Again this spent 3 days with "Awaiting Address Confirmation" status and AGAIN I was not able to get any responses to my emails or messages submitted via their web form.

On the 4th day of that order I received an email asking me to confirm my correct cardholder and delivery addresses (both the same) and cardholder phone number. I did this specifying the EXACT SAME INFORMATION I PROVIDED WITH MY ORDER.

I received no response to this, so I emailed and "web formed" them again and have yet to receive a response.

In the meantime I received a notification that both my order items were out of stock and I would have to wait 3 days. So I waited.

On the fourth day I received an email stating that my graphics cards would ship soon, but the memory was now expected in 6 days. They also stated that my order had not been accepted at this point.

I have not received the graphics cards yet, even though they were supposed to have shipped a week ago and the memory modules have now been updated to show 9 days before they are in stock.

I have never had issues EVER with wither PayPal or my credit card. I purchased these items from dabs.com because the price was around £50 lower than Amazon UK for all these things. But it's now been 2 weeks and I am still waiting.

I will wait it out, as the £50 saving is worth it for me, but I will NEVER buy from them again!

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