Nectar Card Review

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Nectar Card
3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 11 reviews

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Guest's Review of Nectar Card

4th Nov 2009

Overall Rating

3 stars
  • Value for money
    3 stars
  • Quality of Incentives
    3 stars

Nectar points are a great idea, you shop in certain places (Sainsbury, BP) and are rewarded with points. Over a period of a year they can add up to a fair amount.

Unfortunately Nectar have little in the way of security as we discovered to our cost. We had saved about £120 worth of points over a year, when shopping in Sainsbury's recently we discovered someone had helped themselves to 23000 points (£115). At first the call centre staff (based in India) didn't have an answer, I guess it wasn't on the standard responses sheet they are given. Eventually we managed to speak to someone in the UK who said the points had been used in Edinburgh on a date we had been in Milton Keynes (300 miles away). Even though we could provide proof of our location, they informed us they would have to open an investigation as points never go missing.

A few days later one of their staff admitted Nectar had a problem with the company who make the Nectar key fobs. Even though they had now admitted it was their fault, they wouldn't add back the points.

A few days later again, another call, this time a different story, we would have to send back our cards so they could look at them. As a matter of goodwill they would credit back the lost points. Goodwill? Since when has sorting out their error been goodwill?

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