Pixmania www.pixmania.com Review

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Pixmania www.pixmania.com go to www.pixmania.co.uk
1.7 stars
Average rating for this product is: 1.7 out of 5

From 19 ratings and 861 reviews

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Guest's Review of Pixmania www.pixmania.com

4th Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    3 stars
  • Goods purchased & cost
    Fuji Finepix camera & accessories
  • Customer Service
    1 stars

Avoid this company. The camera I purchased was faulty. I first contacted the manufacturers helpline as per contract conditions with Pixmania and after a number of unsolved resolutions I was informed by Fuji to return the camera to them. Due to the conditions of sale with Pixmania I had to return the camera to them but in FRANCE! I was not entitled to a refund as the lengthy process of seeking a fault resolution with Fuji meant that under Pixmania terms and conditions I was too late for a refund. I carefully packed the camera in the same packaging and even added further bubble wrap and posted same to France. The camera was eventually returned to me with not only the same fault but with an additional fault!! I had to return the camera to France a second time and again repacked carefully with additional bubble wrap. Pixmania eventually sent me a letter and advice note (in French) and the gist of it was that they advised me that the camera had been damaged and that I was responsible for the damage!!!!!! I made a number of attempts at contacting them including email but had no response. Forget about customer service with this company as it does not exist. I spent countless hours in trying to contact them and besides the cost of the camera I had spent £15 in post & packaging. I eventually gave up as the whole process was exhausting and making me ill. The end result was that Pixmania still have my camera and my money. And another point is that when buying products from this company you ususally have instruction manuals in French.

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Members' Comments onGuest's Review

  • Pixmania Rank: Major on 10th Nov 2009

    Hello,

    My name is Kate. I have just noticed your comment about Pixmania.

    I am sorry for the inconvenience caused.

    Please note that you have 15 working days to return the item to Pixmania for exchange or a refund. Outside the 15 working days you must contact the manufacturer.

    For non-conform or faulty returns Pixmania will refund the returns costs if you send us a receipt. For heavy items we can arrange that UPS collects the item from your address.

    In order to look into your case and resolve your problem as soon as possible, please send me your order reference number. My email address is mediator_uk@pixmania.com
    Best regards,

    Kate
    Pixmania