Home Delivery Network Limited www.hdnl.co.uk Review

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Home Delivery Network Limited www.hdnl.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 7 ratings and 638 reviews

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Guest's Review of Home Delivery Network Limited www.hdnl.co.uk

3rd Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars

My husband ordered a wireless router from our internet service provider, who said it would be with us within about 10 days. A couple of days later, we found a Home Delivery Network card through the door. On checking the HDNL website, we found they do not do any weekend deliveries - Monday to Friday deliveries are impractical for us due to work commitments. We called HDNL and asked for the package to be delivered to a relative's address locally on the following Monday. The following day, a Saturday, we returned home after being out for a couple of hours - and found HDNL had tried to deliver the package to us again, despite our express instructions regarding delivery on the following Monday. They apologised and assured us there was no problem, that the package would be delivered on the Monday as per our request. On arriving home from work on the Monday, we found that HDNL had YET AGAIN tried to deliver the package to us, this time whoever had called wrote on the card that the package was with our next-door neighbour, who we hardly ever see and so do not know very well. We were lucky on this occasion - our neighbour did come home, we called on him and he said he had a package for us, which he was very polite about. Upon phoning HDNL "customer services", we were given a bland and uninterested response, they said sorry but it was obvious they were not interested. We expressed our concern at their utter incompetence and totally ignoring our instructions regarding delivery, OK we had received our package safely but were contacting HDNL as a matter of principle - and they asked if we wanted to make a complaint!!! The person at HDNL said in a disinterested tone 'I'll just get a piece of paper, if you can just hang on' - to which my husband replied 'Forget it' and hung up. The incompetence of HDNL is beyond belief and we will not order anything if we know that HDNL will be the couriers entrusted with delivering it.

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