Play www.play.com Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 34 ratings and 319 reviews

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Guest's Review of Play www.play.com

3rd Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    2 stars
  • Goods purchased & cost
    Gaming Mouse, £30
  • Customer Service
    1 stars

I used to love this site, however recently the quality of Play UK has fallen considerably.
I wanted to purchase 2 items, sennheiser headphones and a razer mouse. The headphones arrived promptly and efficiently, however I was still waiting for the mouse 4 weeks later. As well as this, when tracking the state of your purchase, there is no email address which is picked up by a human. The automated 'helpdesk' works like a complicated FAQ page, and you will have to wait for up to a month before you can put in a request for information about a missing product. Having done this, I was rewarded with a form letter that explained that my item had gone out of stock and was never going to be restocked. No real apolgy, no alternative and they even ended the 'letter' by calling me a valued customer. Not anymore im not!

Play UK has terrible customer service, and you run the risk of having no idea whats going on if there is a problem with your order. Avoid!!

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