Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk Review

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Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk
2.9 stars
Average rating for this product is: 2.9 out of 5

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Guest's Review of Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk

3rd Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars

I placed an order for several items over 2 months ago, and although I have received 2 of them - some pillows which moult feathers every day and a mattress protector which is fine, there are still 2 sheets and a super king size duvet outstanding. I keep being told they are expecting a delivery to their warehouse on the 28th of the month (August, September and October have now passed!)but I have still not received my goods. It is very frustrating to have to wait this long, and although I have sent several emails I cannot find a phone number on the website to complain! I feel let down by the duvet and pillow warehouse and wish I had just gone to the high street instead.

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Members' Comments onGuest's Review

  • DuvetAndPillowWarehouse Rank: Corporal on 20th Nov 2009

    Firstly let us express our apology for not sorting this out before the customer needed to resort to a review. We take our customer feedback seriously and will be looking into what went wrong on this order.

    Regarding the pillows, if for any reason our products are defective in any way, we will replace or refund them at no cost to the customer. It is unusual for us to have quality problems with orders being despatched as Quality Control and testing is done throughout the manufacturing process and before and after transportation to our warehouse.

    However, even the most stringent processes will break and it is how we deal with the customer that matter. Both of these will now be looked into.

    If this customer did not receive all the items of the order, it would be because we part shipped the order (at no additional cost to the customer). When placing the order the availability of the products is clearly shown and if not in stock, when the customer can expect delivery.

    Yours sincerely

    Adam Prowse
    Duvet & Pillow Warehouse