Guest's Review of Virgin Media, www.virginmedia.com
3rd Nov 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Virgin media are rubbish!!! we have been with them for years and are paying 40pounds a month for the 3 bundle (tv broadband and phone), we are also not in a contract anymore with them but still use them,so i decided to call them last night to change my monthly costs from the 40pounds to the advertised 16pounds (exactly the same as what i have right now) and after 3 times being on hold for over 10minutes each time i finally got through to "sales" then was told i need to speak with customer care. by this time i was fed up...finally got through to be told and i quote "sorry but because you are already on a great discounted deal we cant reduce your payments, the 16pounds is for new cusomtomers only!!" what a joke, so i said if i cancel you then i can come back and have the 16pound deal? they said yes but after 3 months, to which i replied BUT we are no longer on contract and havent been for over 6months!!..i got a silence then was told "but you are still an old virgin media customer!!....i am sorry but i want to cancel them completely BUT SKY are too expensive and we have kids who love the TV.....i then asked i want to cancel broadband and just have the tv and phone to be told "YOU cant do that because you will loose your deal with us!!".......does anyone have any suggestions
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