Animal Friends Pet Insurance Review

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3.8 stars
Average rating for this product is: 3.8 out of 5

From 0 ratings and 11 reviews

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Guest's Review of Animal Friends Pet Insurance

2nd Nov 2009

Overall Rating

3 stars
  • Value for money
    4 stars
  • Customer service
    2 stars
  • Have you made a claim?
    Yes

The claim I made to Animal Friends Insurance was promptly settled with no fuss. In that process it emerged my cat had been treated for conjunctivitis when I first had him and I had not declared this. I accept it was my mistake. A brisk letter informed me all eye conditions would now not be covered. When I phoned the girl in customer services just kept repeating that imposing this exclusion was policy. As a first time cat owner I was angry and upset at the way I had been treated and I fired off a letter. My anger led me to write a paragraph about making sure via the internet that people knew what I felt about the organisation and the response was to get an over-bearing and threatening letter from someone legal. This merely poured fuel on the fire.
The organisation is good value for money, but my experience is that they have little idea of communicating with customers. Eventually I discovered that, as with other insurers, excluding all eye conditions was usual if there has been a problem and it was not because I had made an error. Had this been explained on the phone it would have helped.
I liked the idea of profits going to help animals. Shame about the rest of it.

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