DFS Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 1 rating and 33 reviews

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Guest's Review of DFS

2nd Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Sofa £310
  • Layout of shop
    3 stars

DFS - rude, arrogant and unhelpful. Only the sales staff seem to care before you sign and then it gets worse.
Delivery was expected within 6 weeks, after 3 weeks they called and said i had to take delivery the next day or they will send it back as they can't store it.
It arrived and wouldn't fit in the house, only 2 seater and not that big. Delivery driver dragged mud all through house but did try to get it in.
Called DFS on Monday and they told me I will have to pay £60 for their glazier to remove glass in window and get it in that way or they will sell my sofa off and I will have to accept whatever they get for it!!! No offer of going to look for a different shape of sofa, was just told well if that one doesn't fit nothing will, even though I already had a larger 3 seater in my lounge already (the arms came off that).
Unhelpful, useless and rude. Never again.

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