E UK Hosting www.eukhost.com Review

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2.9 stars
Average rating for this product is: 2.9 out of 5

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Guest's Review of E UK Hosting www.eukhost.com

1st Nov 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Content
    1 stars

Absolute Nightmare - Just Don't Go There!

I ignored the negative reviews and thought they were probably from people who didn't know what they were doing - I was wrong!

Phone Eukhost and you'll speak to someone who is polite and persuasive and tells you everything you want to hear, but don't be fooled.

They give the impression of being a UK hosting company but don't be mislead by the plumy English voice that routes your call. Eukhost is based in India and although some of the tech support people speak good English, others are incomprehensible and don't seem very technically competent either.

They claim to give telephone technical support, but in fact when there is a technical problem you are told to use live chat - you can't speak to a technician. When you use live chat you can wait up to ten minutes to a reply for each line of chat, so a chat that should last a few minutes can take an hour or two. The alternative is to use email and a reply can take several hours - a long time when your site is down, particularly when they don't solve the problem.

The upload protocols are incomprehensible and unlike any other host I have dealt with. Initially my domain was showing a gambling site instead of mine, and in fact I had a whole week of zero up time and during my time with this company my site never worked properly.

I wasted a week of my life trying to deal with this outfit and learned my lesson. "If it seems too good to be true, then it probably is." In the end I phoned the host I had migrated from. They changed the name servers for me and my site was up and running within an hour.

The only good thing I can say about this company is that there is a 30 day money back guarantee!

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