Mothercare Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 13 reviews

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PJWilkinson's Review of Mothercare

Overall Rating

1 stars
  • Value for money
    2 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    My3 Pushchair Combo
  • Layout of shop
    3 stars

After having purchased the My3 Pushchair system from Mothercare, the chassis developed a fault after 4 months whereby the brakes would stick in locked mode and thus very hard to unlock the wheels when needed. Also, the front wheel started to wobble and become unstable.

Mothercare's customer support was terrible in resolving this, roboticly stating that they would have to send the unit away to see if it really was a manufacturers fault before trying to repair it (as if we had in some way broken it ourselves), and that we "might" get a courtesy one while we waited. This wasn't a like-like one at all.

Why shops like this continue to exist and get orders I do not now. How much better it would have been if they supplied an exchange upfront -but no.

We will never be ordering anything of high value from Mothercare again.


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