Zavvi www.zavvi.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 15 reviews

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goldsnapper's Review of Zavvi www.zavvi.co.uk

31st Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    Drag Me To Hell Blu ray
  • Customer Service
    1 stars

I pre ordered a Blu Ray Drag Me To Hell at the advertised price of £17.95 the day after release I checked my account and saw that it was still in process but the selling price was now £15.95 so I attempted to cancel the order giving my reason, about an hour later I got a message saying that because it was being prepared for dispatch it was not possible to cancel but I would have to wait until I had received it, to send it back for a refund and then re-order(due to not being able to predict the price) What's the point of pre-ordering. It was released on 26th still haven't got it 31st.
You'd think that in todays financial climate customer retention would be paramount.The answers I've received to my emails reinforce my feelings that they could not care less about customer care (wanted to give no stars)

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