Laptops Direct www.laptopsdirect.co.uk Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 11 ratings and 236 reviews

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Guest's Review of Laptops Direct www.laptopsdirect.co.uk

31st Oct 2009

Overall Rating

5 stars
  • Value for money
    5 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    HP Laptop £550
  • Customer Service
    5 stars

I was a little hesitant to order from Laptopsdirect.co.uk after reading some of the negative comments posted here, however they were the cheapest around (£60 cheaper than HP) and did have the laptop that I was looking for in stock. I had originally placed on order directly with HP, but after a couple of days, HP informed me they could not deliver on time and did not know when the laptop would be back in stock, so I promptly cancelled.

I phoned laptopsdirect and confirmed the laptop was in stock and available for next day delivery. Placed my order 3pm on Wednesday and it was delivered 4.30pm on Thursday to my work place. At each stage, I was able to track the progress of my order and the delivery on the courier's website. The laptop was exactly as described with no problems whatsoever!

I cannot comment on aftersales, as I have not needed it. Even if I did, it comes with 1 year HP warranty and I'd be contacting HP for warranty support and not laptopsdirect.co.uk. I have used HP warranty support before and they have been good.

I don't know if I've been lucky or others have been unlucky with their experience of laptopsdirect.co.uk, but I would definitely be recommending them to friends and family!

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