Safestyle UK www.safestyle-windows.co.uk Review

Overall Rating

I had safestyle uk visit today 28 October 2009
As I had requested a quote from them. Over the years and especially in today's climate when you have to be on your guard , I have developed the technique of writing down a list of questions that I wish to ask. On the arrival of the representative I thought it only right to let him know of my intentions, of not only getting a quote from them ,but it was also my intention to invite other companies to tender quotes too. One of the first questions I asked was how does the buy one get one free work?, as I truly believe that nothing in this life is free. He had no hesitation in explaining that you only get what you pay for, and that under that arrangement the free window would be of an inferior quality to any window that would be fitted to the front of the house. In otherworld's to have the same standard throughout would cost. I then asked what guarantee would be offered on their product,? was it a company guarantee or would it be insurance based?. Again it was explained with clarity that it was a 10 year company guarantee, something that started alarm bells ringing, as in today's climate what company could be sure of being in business in ten years time. I asked would this guarantee be in writing?, and the answer was yes. My next question was do safestyle give a firm completion date in writing?, and again the answer was yes. As my intention was only to have a quote at this time, I asked do you have a copy of your companies terms of agreement that you could leave in order for me to peruse at my leisure?, again alarm bells rang when I was told NO, as this was not company policy, but in his words I could read it before I signed any agreement, something that you don't do very carefully when someone is looking over your shoulder and waiting for a signature. I asked was their any other properties local to were I live, that they have installed their product in order I might be able to see the workmanship for myself or even ask the home owner about their experience with safe style?, he then became quite vague saying it was not his area and that reps could travel up to 80 miles to visit and give quotes, does alarm bells sound familiar. I was then told that I would need a surveyor to come, In order to see if there would be any problems in having their product installed. This sounded quite foolish as it should have been painfully obvious to him, that we have already got UPVC double glazing, and just wanted it replaced, but again maybe an excuse for an extra charge. My last question was if during installation, damage was caused to my property would it be put right by their company?, this was accompanied by great reassurance that it would be their moral obligation to do so. I was then asked about my partner as my wife was not present at this quote. Again I explained it would only be a quote and any other arrangements as any further details could be made with my wife at a later date. At this he promptly terminated the quote saying until it was possible to have my wife present, the quote would not be possible, yes you've guessed its not company policy, I wonder why would it be easier to influence a woman?, just a thought. After being contacted by their office I have chosen to strike safestyle from my list as my intuition tells me things are not as they should be. So be on your guard you know what they say " If it sounds too good to be true it most probably is". Just a word to the wise. Hope this helps .