Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 3 ratings and 197 reviews

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Guest's Review of Expedia, www.expedia.com

31st Oct 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes

I wouldn't use Expedia for travel anymore. I booked tours in Rome with Appian Tours and ended up on a tour where you couldn't hear anything that that guide said due to faulty equipment. I had another tour with the same company scheduled in 2 days and asked Expedia to switch me to another tour company. They sent me a copy of their policy which says that they do not do changes or refunds unless requested 2 days in advance of when you leave for the trip. In other words, if something goes wrong on the trip, you choose a bad hotel, you get horrible customer service or whatever, it's too bad so sad. I wasn't asking for a refund, just satisfaction. I got nothing.

In talking to other guests over breakfast about it the next day, they also had Expedia horror stories to share. One said he was going to stay for 2 weeks with a group at a hotel in Estonia. He wasn't able to book through Expedia and booked directly with the hotel instead. The hotel wasn't as advertised. In fact, it was a dump. When he told the hotel to cancel the rest of his stay, they told him he was stuck because he booked through Expedia. He smiled and told them that he booked directly through the hotel, and he was able to get his money back.

Seems like Expedia doesn't care about quality control or customer service. I will never book with them again and I will be going through my credit card company to get a refund on the tour where we couldn't hear the guide.

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