Rock Solid Kitchens www.rocksolidkitchens.co.uk Review

Overall Rating

ok, i wrote a review many many months ago..... kitchen bought in march 2009 and as usual, frought with all the difficulties that thousands of other have described....lack of communication, rude customer support, when you can get hold of them etc..... in september 09, they finally contacted me re exchanging the wrong worktops and said I'd be contacted the next week. Of course I wasn't. They called me last night giving me one hours notice that they'd be round to exchange the worktops.... now, call me impatient if you will, but having no faith in them, I bought my own worktops after 4 months and got a whole new kitchen from B and Q...... All their stuff has gone to the dump so I lost out on about £2,500 cos I couldn't wait.... They sais they'd be around to exchange the worktops at 6pm.... They turned up at about 8.30pm and rang on my doorbell. I had no intention of answering the door as I had just sat down to my dinner after a really long day at work.... They kept ringing my doorbell, phoning me on my mobile and landline but there was no way I was going to let them get in the way of Eastenders!!!! Also, there was no return number on the missed calls from them!! Finally, my partner answered the door (rest assured, nobody would dare mess with him!!!) and he told them we didn't want the worktops....I hope he was dying for the loo, thinking that me, a female would let him in.....Even if my partner wasn't here, I was sooooooo geared up for having a row with them!!! I am glad they had a wasted journey as I didn't want them anyway and I hope it pissed them off because you can't trust anyone associated with that company. By the way, they have changed their name again. You can't trust or believe any of them.... I orederd my "kitchen" in March, I have only made use of the appliances - some of which were wrong. I am still out of pocket, lesson learned!!! Please don't make the same mistake!! It's not just about the money, more about the inconvenience and the aggravation and above all.... the shocking rudeness and lack of customer care which is non-existent. Do yourself a favour and go to B and Q who offer a better service!