Car-Hire-UK.com Review

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2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 39 reviews

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Guest's Review of Car-Hire-UK.com Car Hire

30th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    London - Heathrow
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    August 2009
  • Condition of vehicle
    Poor

We hired a car from Car-Hire-Uk in August. Paid for the hire on November 2008 and several times later contacted the customer service team to advise they had incorrect arrival time. We finally received email to advise the "records had been updated".
Arrived on time at Heathrow and no car. Rang the company repeatedly for more than 4 hours. Car finally delivered 4.5 hours later. Departed Heathrow and discovered Air-Conditioner didn't work. This meant an uncomfortable and hot drive though London in peak hour traffic. Returned vehicle in good condition and with full fuel tank. The worst think about this hire was not apparent until after we left the UK. They had taken 670 pounds from my credit card (instead of placing a hold for that amount).
Six weeks later and after many calls from Singapore, Australia and New Zealand they finally refunded 600 pounds (judging by the other reviews, we are lucky). They are now claiming that the car hire was not a "meet and greet" but an economy hire (The reservation confirmation clearly indicates meet and greet), that we arrived 90 minutes earlier than scheduled (We arrived on time - it was a Lufthansa flight from Singapore). Finally, they are now claiming the fuel tank was empty upon return - another delaying tactic by Car-hire-UK to not refund the money. The tank was full and I made a point of showing the car-hire-uk employee who picked up the car. We have taken to including the Company Director in our emails. His name is Mike Goodwin and his email address is mg@car-hire-uk.com Despite other forums advising it, do not write to the Bromley Police about this company - they advise that it is a civil matter between Mike Goodwin of Car-Hire-UK and yourself.
This company does not get my vote of confidence and we not recommend them to anyone.

D.J Stewart (an Aussie in NZ)

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